Refund and Returns Policy

Last Updated: December 23, 2024

At Fancys, we want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, we offer a straightforward Refund and Returns Policy to ensure your peace of mind.

1. Returns Eligibility

We accept returns on most products within 30 days of the purchase date. To qualify for a return, the following conditions must be met:

  • The product must be unused, in its original packaging, and in resalable condition.
  • Proof of purchase (receipt or order confirmation) must be provided.
  • Some items, such as clearance or personalized items, may be excluded from returns. Please refer to product-specific terms.

2. How to Return an Item

To return an item, please follow these steps:

  • Contact our customer service team at info@fancys.site to initiate the return process.
  • Provide your order number and the reason for the return.
  • Our team will issue you a return authorization and instructions on how to send the item back.

3. Refund Process

Once we receive the returned item, we will inspect it to ensure it meets the return criteria. If your return is approved, we will issue a refund to your original payment method. Please note that shipping fees are non-refundable unless the item is defective or incorrect.

  • Refund Timing: Refunds are typically processed within 7-10 business days after receiving the returned item.
  • Partial Refunds: If the returned product is damaged or not in resalable condition, we may issue a partial refund.

4. Exchanges

If you prefer to exchange a product for a different size, color, or model, please follow the same steps for a return. Once we process the return, you can place a new order for the desired item.

5. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards and vouchers
  • Personalized or customized products
  • Perishable goods (such as food items)
  • Items marked as final sale

6. Shipping Fees

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure your return reaches us safely.

7. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

8. Contact Us

If you have any questions or concerns about our refund and returns policy, please contact us:

Fancys
24638 Florence Ave, Corning, CA 96021
Phone: (530) 824-0129
Email: info@fancys.site
Website: https://fancys.site/